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A score above 70 is generally considered excellent, indicating high customer loyalty. For salon services in India, look for scores that are specific to the service type you need, as facial NPS can vary significantly from hair treatment NPS.
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Agentic booking uses data to match you with a service provider who has a proven track record for your specific need. For example, it can block a booking for a high-percentage chemical service if your profile notes a history of skin reactions. It is a shift from passive booking to proactive service orchestration.
Largely, yes, but not blindly. A strong NPS indicates a good average experience, but individual results can vary due to timing, technician skill, and your specific hair or skin condition. Always read a few recent negative reviews to understand common pitfalls.
No. Booking proof goes a step further by verifying that a customer actually completed the service they reviewed. It ensures the review is tied to a real, verifiable transaction at a specific salon, making it more reliable than anonymous or unverified testimonials.
It likely means your AI agent is handling simple queries but failing to provide emotional reassurance or transferring clients for complex questions about treatments like hair damage repair or skin reactions — and that hesitation is costing you bookings.
Not always, because fewer calls may indicate lost clients who cannot confirm service timing or ask about side effects, leading to a direct hit on your booking rate — it's about quality, not just quantity.
The main risk is that clients with high anxiety about skin sensitivity or patchy results will avoid your salon entirely, especially during busy periods like wedding season — you don't want that.
You can set up a clear escalation path so the AI agent transfers complex queries to a human staff member, and review your client communication pattern using insights from a trusted platform to work smarter.