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Most salons notice a drop in no-shows within the first week and a steady rise in repeat bookings after one month of consistent reminders.
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Collect a non-refundable deposit of at least 30% for all bridal appointments. This ensures the client has financial commitment and reduces last-minute cancellations for services like bridal facials or hair treatments.
A no-show for a bridal service can cost you between ₹3,000 to ₹10,000 depending on the package. This includes lost revenue and wasted product, especially for treatments like keratin smoothening where chemicals are pre-mixed.
Yes, you can charge a fee if you have a written cancellation policy. For high-demand slots during wedding season, a 50% charge is reasonable. Many salons on parlourtime enforce this via their automated booking system.
Offer to reschedule the appointment to an earlier date, but keep the deposit. If they insist on canceling, keep the deposit as compensation. This is a common misunderstanding brides have—they think cancellations are free, but they're not.