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Yes, data loss is a risk if you do not back up your booking history and customer profiles before migration. Use a test environment to ensure points and balances transfer correctly without errors.
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A basic integration can take two to four weeks if your booking platform and loyalty system are compatible. Complex setups with customised rewards or multi-location support may require six to eight weeks for thorough testing.
Immediately check the API connection status between your booking platform and loyalty software. If the issue persists, review your trigger settings to ensure rewards activate upon booking completion, not just payment.
An automated feedback loop is a system where you send a follow-up message to every client within 2 to 4 hours of their salon visit—usually through WhatsApp or SMS—asking them to rate their experience. If the response is positive (4 or 5 stars), the system automatically sends a Google Reviews link. If the score is lower, the system alerts your team privately so you can call the client directly to resolve concerns.
If a client experienced an issue like redness from a facial or a patchy hair colour, asking for a 5-star review before acknowledging their discomfort risks a public negative review. The correct approach is feedback first, review second. Only after a positive response (4 or 5 stars) should the automated system trigger a review request, ensuring you address concerns before they damage your reputation.
The ideal window is 2 to 4 hours after the service ends, when the client has returned home and can reflect on their hair or skin treatment without feeling rushed. Messages sent within this timeframe get the highest response rate, especially from clients who are now relaxing at home. If you miss this window, sending it the next day is still acceptable.
Salons that resolve client concerns through their feedback loop typically see a 20 to 30 percent increase in repeat bookings within three months, especially when combined with a targeted rebooking offer. The key is addressing issues promptly—the system should notify your team within hours so they can call the client within 24 hours to offer a corrective service or discount.
AI matches staff levels to real-time booking data, so you never pay overtime for unnecessary hands while ensuring every client is served promptly.
Most platforms offer simple interfaces and onboarding support, requiring only basic staff training to input daily preferences and shift constraints.
AI systems can adjust schedules in real-time, notifying available staff to cover extra hours only when needed, reducing unnecessary overtime approval.
Yes, it allows staff to set availability limits, and the algorithm respects these boundaries while still optimizing for coverage and cost reduction.
The best time is before your next peak season hits, ideally 6–8 weeks in advance, to give your team time to adjust and the system enough booking data to learn patterns.